At the main menu there are two links, one to View Returns and one to View Exchanges. You will receive an automated email each time a refund
is entered internally by our staff, displaying the details for the return. Refunds are separate from Exchanges in case you would like
to use the Refund area to keep record of the details for crediting your customers for the refunded items.
There is a credit button that says
Set/Reset Credit that you can
update to say
Yes or
No if the credit has been issued to your customer.
When you click details it will pull up all of the original order
detail, plus add all of the return/exchange reasons from the customer
that Customer Care will enter. We will also enter if the item was
Hurt (damaged unable to put back into inventory), or if it was RTS - Returned to Stock.
