Returns and Exchanges

In order to accommodate handling refunds and exchanges, two new area have been added to the Merchant Information Station. There is a Refund and Exchange area that Customer Care will use in-house to track all the details of these type of orders so you can now see it in the MIS.

You will get an automated e-mail every time a refund is entered by our Customer Care Team so you can look at the details.
Refunds are separate from exchanges in case you want to use the Refund area to keep track of the details about crediting your customers for refunded items.
There is a credit button that says Set/Reset Credit that you can update to say Yes you credited your customer, no you have not.
When you click details it will pull up all of the original order detail, plus add all of the return/exchange reasons from the customer that Customer Care will enter. We will also enter if the item was Hurt (damaged unable to put back into inventory), or if it was RTS- Returned to Stock.