View Returns and View Exchanges

At the main menu there are two links, one to View Returns and one to View Exchanges. You will receive an automated email each time a refund is entered internally by our staff, displaying the details for the return. Refunds are separate from Exchanges in case you would like to use the Refund area to keep record of the details for crediting your customers for the refunded items.

There is a credit button that says Set/Reset Credit that you can update to say Yes or No if the credit has been issued to your customer. When you click details it will pull up all of the original order detail, plus add all of the return/exchange reasons from the customer that Customer Care will enter. We will also enter if the item was Hurt (damaged unable to put back into inventory), or if it was RTS - Returned to Stock.