UPS SurePost offers UPS SurePost as a shipping option. For more information on UPS SurePost please download this power point: UPS SurePost Power Point

UPS SurePost Claims and Problem Resolution

UPS SurePost claims are allowed up to $100 per package on packages that are lost or damaged while under UPS's control:

  • Loss and damage coverage is only up to the point of induction into the USPS postal system
  • No claims will be honored once the package has been transferred to the U.S. Postal Service (USPS)
  • If the package is damaged, UPS may send the customer a damage notification
  • The shipper will still need to file a claim if they are seeking reimbursement

Note: Please refer to the UPS SurePost Terms and Conditions for additional details regarding limits of liability and liabilities not assumed.

How to Submit a Claim

The preferred way for UPS SurePost claims to be submitted is through Claims at

  • Using the UPS 1Z tracking number, the shipper can select between either a lost or damaged package problem.
  • If the package has not yet been transferred or delivered to the USPS, the shipper will be allowed to continue with the claims process.
  • If the package has been transferred or delivered to the USPS, the package is not eligible for a claim. The shipper will not be allowed to proceed further with the claims process. Receivers will be informed that the package was transferred to the USPS for delivery. For any further assistance, they will be instructed to contact the shipper.
  • If the shipper or receiver initiates a claim on UPS SurePost packages that are not eligible for claims or tracers, they will receive a message at the start of the process stating claims are not available.